SHIPPING POLICY
Boutique Brookfield Toronto has chosen to ship products directly from our suppliers to our customers. This allows us to reduce storage, transportation, and packaging costs and offer our products at attractive prices.
At Boutique Brookfield Toronto, we strive to provide all customers with a reliable and efficient shipping service. Below, you will find information about our processing times, delivery times, shipping costs, and order tracking.
DELIVERY TIMES
Boutique Brookfield Toronto aims to process and prepare all orders for shipment within 24 to 48 hours after order confirmation.
Once shipped, the estimated delivery time is typically 5 to 14 business days.
Delivery times may vary due to carrier volumes, public holidays, weather conditions, customs procedures, and other circumstances beyond our direct control.
FREE SHIPPING
Boutique Brookfield Toronto offers free standard shipping on orders where this is advertised on our website.
When free shipping applies, no standard shipping fees will be charged at checkout.
SHIPPING DIRECTLY FROM OUR SUPPLIERS
Orders placed with Boutique Brookfield Toronto may be shipped directly from our suppliers in China or other international warehouses.
As a result, items from the same order may be shipped separately and delivered on different dates.
ORDER PROCESSING
After placing your order, you will receive an order confirmation email containing your order details.
We aim to process orders within 24 to 48 hours.
Once your order has been shipped and tracking information becomes available, you will receive an email with your tracking details.
Please note that it may take some time after shipment for the first tracking updates to appear in the carrier's system.
ORDER TRACKING
For orders with tracking available, you will receive a tracking number by email.
You can use this information to monitor the progress of your shipment. Depending on the carrier, tracking updates may be less frequent during international transportation.
INCORRECT SHIPPING ADDRESS
Customers are responsible for providing an accurate and complete shipping address when placing an order.
If you have entered an incorrect or incomplete address, please contact us as soon as possible at info@boutiquebrookfield-toronto.com.
If your order has not yet been processed or shipped, we will do our best to update the address.
Once an order has been shipped, we cannot guarantee that changes to the delivery address will still be possible.
SHIPPING DELAYS
Although we make every effort to deliver orders within the estimated delivery timeframe, unexpected delays may occasionally occur.
These may include high shipping volumes, customs inspections, severe weather, public holidays, or other unforeseen circumstances.
If your order is significantly delayed, please contact us so we can investigate the status of your shipment.
Your rights under applicable consumer protection laws regarding delayed or undelivered orders remain unaffected.
DAMAGED OR INCORRECT ITEMS
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at info@boutiquebrookfield-toronto.com.
Please include your order number and, where possible, clear photographs of the item you received.
We will review your request and work with you to find an appropriate solution in accordance with applicable consumer protection laws.
QUESTIONS AND CUSTOMER SUPPORT
If you have any questions regarding your order, delivery, or tracking information, please contact our customer service team:
Boutique Brookfield Toronto
Email: info@boutiquebrookfield-toronto.com
We aim to respond to all inquiries as quickly as possible.
CONTACT INFORMATION
For any additional questions regarding our Shipping Policy, please contact:
Boutique Brookfield Toronto
Operated by: Van Houtum Verkoop
Dutch Chamber of Commerce (KvK) Registration Number: 88381749