At Boutique Brookfield Toronto, we strive to provide all our customers with excellent service and a pleasant shopping experience. Below, you will find our terms and instructions regarding returns and refunds.

RETURN PERIOD

You have the right to cancel your order within 14 days of receiving it, without providing a reason.

After notifying us that you wish to exercise your right of withdrawal, you have an additional 14 days to return the product.

Additionally, Boutique Brookfield Toronto offers a return period of up to 30 days after delivery, subject to the terms of our Return & Refund Policy.

RETURN SHIPPING COSTS

Customers are responsible for the direct shipping costs associated with returning an item when they choose to cancel their purchase.

Our products may be shipped from international warehouses. As a result, the return address may be located in Asia. You will receive the exact return instructions and applicable return address after submitting your return request.

Return shipping costs may vary depending on factors such as the weight of the package, the shipping carrier selected, and the country from which the package is being returned.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If you have received a damaged, defective, or incorrect item, please contact us as soon as possible at info@boutiquebrookfield-toronto.com.

Please include your order number and, if possible, clear photographs showing the issue.

We will review your request and provide an appropriate solution based on the circumstances and your rights under applicable consumer protection laws. This may include a replacement, repair, price reduction, or refund.

RETURN PROCESS

If you wish to return an item, please first contact us by email at:

info@boutiquebrookfield-toronto.com

In your email, please include your name, order number, and the item or items you wish to return.

Once we receive your request, we will provide you with the return instructions and applicable return address.

Please do not send your return to the address printed on the original shipping package without contacting us first, as this may not be our designated return address.

RETURN FORM

A return form may be provided along with your return instructions.

If you receive a return form, we kindly ask that you complete it and include it with your return shipment.

This helps us identify your order and process your return more efficiently.

CONDITION OF RETURNED ITEMS

During the return period, you may inspect, try on, and evaluate the product to the extent reasonably necessary to determine its nature, characteristics, and functionality.

If an item has been used beyond what is reasonably necessary for this evaluation and has consequently decreased in value, Boutique Brookfield Toronto may deduct the applicable reduction in value from your refund, where permitted by law.

REFUNDS

When you validly exercise your right of withdrawal, we will refund all eligible amounts within 14 days of receiving your cancellation notice.

We may withhold the refund until we have received the returned items or until you have provided proof that the items have been shipped back, whichever occurs first, where permitted by applicable law.

Refunds will generally be issued using the same payment method used for the original purchase.

CONTACT INFORMATION

If you have any questions regarding returns or refunds, please contact our customer service team:

Boutique Brookfield Toronto

Email: info@boutiquebrookfield-t